FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. The juicer must be unused, in original packaging, and in new condition (including all parts and accessories). Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. What is the difference between slow masticating and centrifugal juicers?
- Slow Masticating (Cold Press): Higher juice yield, better nutrient retention, less oxidation, quieter, and ideal for leafy greens.
- Centrifugal: Faster juicing, great for hard fruits and vegetables, but slightly lower yield and more foam.
6. Are your juicers easy to clean?
Yes. Most models have detachable parts that are dishwasher-safe or easy to rinse. A cleaning brush is usually included for convenience.
7. Do your juicers work with both fruits and vegetables?
Yes. All Juicelisse juicers are designed to efficiently juice a wide variety of produce including apples, oranges, carrots, celery, spinach, wheatgrass, and more.
8. Are the juicers noisy?
Slow masticating juicers are very quiet (usually under 60 dB). Centrifugal juicers are louder due to high-speed spinning.
9. Do the juicers come with a warranty?
Yes. All models include a manufacturer warranty (typically 1–2 years). Warranty details are listed on each product page.
10. Are the juicers safe and BPA-free?
Absolutely. All parts that come into contact with food are made from food-grade, BPA-free materials and meet U.S. safety standards.
11. How much juice can I expect from one session?
Yield depends on the model and ingredients. Slow masticating juicers generally produce more juice and drier pulp than centrifugal models.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my juicer arrives damaged or defective?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.